Flat Rate Next Day Courier Delivery of £8 inc vat for 1 or 100 items

Refunds & Returns

In the extremely unlikely event that your item arrives damaged or with an error, please contact us immediately with a photograph showing the issue and we will then either refund or replace your item at once.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require proof of purchase such as your order number.

WE MUST HAVE A PHOTOGRAPH OF ANY BREAKAGE EMAIL TO US PLEASE IN ORDER TO PROCESS YOUR REFUND

Refunds
Once we have assessed the issue you have with your order, we will send you an email to notify you that we have processed your refund. We will process this straight away if refunding although the time it takes to get to you can depend on your bank.

till have not received your refund yet, please contact us at info@megacreations.co.uk.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@megacreations.co.uk with a photo of an issue and we will create you a new item straight away.

Artworks
We cannot offer refunds for work done once an artwork has been approved if you have made an error and not notified about it before confirming your artwork.